Responsible Gambling at 9Pokies
At 9Pokies, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and information they need to stay in control of their gaming experience.
Our Commitment to Player Safety
We take the wellbeing of our players seriously. Gambling should never be seen as a way to make money or solve financial problems. It is meant to be a fun and recreational activity. When gambling stops being enjoyable, it may be time to take a step back and reassess your habits.
Tools Available to You
9Pokies provides several features designed to help you manage your gambling activity responsibly:
- Deposit limits — set daily, weekly or monthly caps on how much you can deposit
- Session time reminders — receive notifications about how long you have been playing
- Loss limits — control the maximum amount you are willing to lose within a set period
- Cooling-off periods — take a short break from your account
- Self-exclusion — temporarily or permanently restrict access to your account
Signs That Gambling May Be a Problem
It is important to recognise early warning signs. Consider whether any of the following apply to you:
Get Your Bonus Now!- Spending more money or time on gambling than you can afford
- Chasing losses in an attempt to win back money
- Borrowing money or selling possessions to fund gambling
- Neglecting work, studies or personal relationships due to gambling
- Feeling anxious, irritated or restless when not gambling
- Lying to others about the extent of your gambling
If you recognise any of these behaviours in yourself, we encourage you to seek help immediately.
Tips for Staying in Control
| Set a budget | Decide how much you can afford to lose before you start playing |
| Set a time limit | Allocate a fixed amount of time for gambling sessions |
| Never chase losses | Accept losses as part of the experience and walk away |
| Avoid gambling under the influence | Alcohol and other substances impair decision-making |
| Take regular breaks | Step away from the screen to maintain perspective |
| Balance your activities | Ensure gambling does not replace other hobbies and social interactions |
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations offer free and confidential support:
- Gamblers Anonymous — peer support groups for those affected by problem gambling
- GamCare — counselling and advice services
- Gambling Therapy — online support available worldwide
Protecting Minors
Gambling is strictly for individuals who meet the minimum legal age requirement. 9Pokies enforces age verification procedures to prevent underage access. We encourage parents and guardians to use parental control software to restrict access to gambling websites on shared devices.
How to Request Self-Exclusion
If you wish to take a break or permanently close your account, contact our customer support team. We will process your request promptly and ensure your account is restricted according to your preferences. During any self-exclusion period, you will not receive promotional materials from us.
Your wellbeing matters to us. Play responsibly and remember that help is always available when you need it.